Terms of service

The RentaNook platform is owned and operated by TID-G d.o.o., located at Glinškova ulica 9, 2000 Maribor, Slovenia. Identification number: 6948561000, Tax number: SI 45360936.

BY ACCEPTING THESE TERMS OF SERVICE, YOU AGREE TO ABIDE BY ALL THE PROVISIONS STATED HEREIN. PLEASE READ THEM THOROUGHLY.

1. Key Terms for RentaNook.com

RentaNook: This term refers to our multifaceted online platform, which connects Hosts & Providers offering Spaces, related services, events, and products (collectively known as the “Services”) to Clients. Herein, “RentaNook” is also referred to as “we”, “us”, or “our”.
Services: This encompasses all services provided by RentaNook, including our web applications, mobile apps, other software, support services, beta iterations, and the content on www.rentanook.com. It also includes any marketing channels used for distributing Collective Content at our discretion.
Clients (“Client”, “Renter”, “Buyer”): These terms describe the users who engage with the platform to access Services, make Bookings, or purchase products. They are the recipients of the offerings provided by Hosts & Providers.
Host & Provider: A Host offers Spaces for rent, while a Provider offers additional services and products. Together, they create a diverse range of offerings available on RentaNook.It’s important to note that the same account can simultaneously combine both these roles, allowing the member to present a wide range of services and products on RentaNook. They can choose to specialize, limiting themselves to only the role of a Host, offering spaces for rent, or solely as a Provider, focusing on selling goods or providing services. This flexible division of roles enables members to tailor their participation on the platform according to their preferences and capabilities.

In addition to standard Hosts and Providers, RentaNook also welcomes the participation of Real Estate Agents in a specialized referral program. These participants can act as Hosts, offering spaces for rent on behalf of their clients, and may also provide their professional services and participate in organizing events. Detailed terms and conditions for the participation of Real Estate Agents in the referral program are available in a dedicated section [Guidelines and Rules for Real Estate Agents in the RentaNook Referral Program] on the RentaNook website.
Space: Any area or facility listed for rent on RentaNook by Hosts.

Listing: A description on RentaNook that showcases the offerings of Hosts & Providers, including Spaces, services, and products.
Booking: Represents a confirmed agreement between a Host & Provider and a Client, whether for a rental, service, or visit event.

Member (“User”): Any individual, entrepreneur, or legal entity that has registered an account on RentaNook. This includes both private individuals who may be offering or seeking services and products for personal reasons and businesses or organizations that engage in these activities for commercial purposes. Every Member is responsible for determining their tax obligations and deciding the best way to conduct their business, whether as an individual or a legal entity.
RentaNook Content: RentaNook Content includes all material available on our site, except for Member Content, which is content uploaded by Members, such as profiles and bios.
Member Content: denotes all content a Member uploads or submits to be shown on the site, potentially encompassing user-profiles and bios
Collective Content: A term that encompasses both RentaNook Content and Member Content, representing the entire content ecosystem on the platform. Products: Items that are offered for sale on RentaNook by Providers.

2. Terms Relating to Service
2.1 RentaNook’s Responsibilities: RentaNook delivers a platform, inclusive of relevant technology, for Renters and Hosts & Providers to connect online and finalize Bookings for spaces, services, events, and sell products. RentaNook is neither an owner nor operator of properties, an estate broker, insurer, nor escrow entity. Our duties are confined to enabling the use of our Site, Services, and platform. We do not mediate or influence the conduct of Hosts & Providers, Renters, or other Site and Services users and deny all associated liabilities.
2.2 Agreement To Terms: Using the Site or Services implies your legal commitment to these Terms, regardless of membership status. If you disagree with these Terms, you possess no rights to access or utilize our Services, Site, or Collective Content. Any unauthorized or improper use may result in termination of access and potential legal implications.
2.3 Host And Renter Agreements: UNDERSTAND THAT RENTANOOK IS NOT A PARTICIPANT IN ANY CONTRACTS FORMED BETWEEN HOSTS & PROVIDERS AND RENTERS. DO NOT INVOLVE RENTANOOK IN DISPUTES EXCEPT AS SPECIFIED HEREIN. While Host & Provider and Renter agreements may override conflicting parts of these Terms, they won’t impact obligations or rights related to RentaNook. All transactions must be processed via RentaNook’s platform.

2.4 Know Your Legal Obligations: YOU ACKNOWLEDGE THAT YOU ARE PRIMARILY RESPONSIBLE FOR UNDERSTANDING AND ADHERING TO ANY LAW OR REGULATION THAT PERTAINS TO THE LISTING, RENTAL, AND/OR UTILIZATION OF THE SPACE, INCLUDING ANY REQUIREMENT FOR HOSTS & SERVICE PROVIDERS TO REGISTER OR SECURE A LICENSE BEFORE OFFERING A SPACE (“APPLICABLE LAW”). RENTANOOK DOES NOT OFFER GUIDANCE ON ISSUES ASSOCIATED WITH APPLICABLE LAW. IF YOU HAVE QUERIES REGARDING HOW APPLICABLE LAWS MIGHT AFFECT YOU, IT’S IMPERATIVE TO CONSULT LEGAL ADVICE.

2.5 Listing Content And Suitability Of Space: RentaNook’s platform is designed to assist in the booking of spaces, services, events, and products. We do not control the content within any listing nor can we guarantee the condition, legality, or suitability of any offered space. RentaNook is not liable for content discrepancies or the suitability of any space.
2.6 Authority: By accessing, using, or contributing content to our platform, or by referring others to do so, you acknowledge that you’ve read and agreed to these terms, regardless of registration status. If you don’t concur with these terms, you lack the rights to use our resources. If you’re representing a company or entity, ensure you have the authority to agree to these terms on their behalf.
2.7 Age Requirement: RentaNook’s services are designed for individuals who are 18 or older. Anyone below 18 is strictly prohibited from using our platform. By accessing our services, you declare that you meet this age requirement. 2.8 Notice Of Lien: TAKE NOTICE THAT BY USING RENTANOOK’S PLATFORM, ENGAGING IN OUR SERVICES, AND FINALIZING ANY BOOKING FOR SPACE, YOU CONSENT TO THE CREATION OF A LIEN AND RENTANOOK’S RIGHT TO LIQUIDATE STORED ITEMS TO FULFILL THE LIEN, AS DETAILED FURTHER IN THESE TERMS.

3. Nondiscrimination Policy

3.1 Compliance With Applicable Law: At its core, RentaNook is dedicated to fostering a close-knit community that prioritizes making storage solutions more accessible to everyone. Our platform embraces and serves a vast and diverse community, bridging the gap between people from different cultural backgrounds and values. To remain a part of the RentaNook community, members are expected to adhere to all Applicable Laws, including those emphasizing diversity and nondiscrimination. Thus, members should refrain from the following:

• Refusing a user based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.

• Imposing any terms or conditions that discriminate based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
• Making any post or statement that discourages or showcases a preference for or against any member due to race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
• Declining a user based on any actual or perceived disability.
• Setting any different terms or conditions based on the fact that a user has a disability.
• Assuming your judgment about a space’s suitability over that of a prospective user with a disability.
• Questioning the nature or severity of a user’s disability, except when the potential user brings up their disability, at which point a healthy discussion about the space’s suitability can ensue.
• Restricting the use of mobility devices.
• Implementing higher fees for users with disabilities.
• Creating any post or statement that discourages or indicates a preference against any user because of their disability.
• Avoiding communication with users through accessible means.
• Refusing reasonable accommodations for users with disabilities, such as flexibility in rules.

3.2 When Users Are Declined: Space providers should remember the disheartening feeling associated with rejection. While there might be legitimate reasons for declining a potential user, such decisions can lead to feelings of exclusion. RentaNook encourages space providers to create a welcoming atmosphere for users of all backgrounds. Providers who continually reject users from protected categories, even with valid reasons, may weaken our community’s bonds. As a result, RentaNook reserves the right to remove such providers or restrict their access to our platform.

4. Accounts

4.1 Third Party Accounts: To enhance the features and user experience of RentaNook.com, you may have the option to link your RentaNook Account with third-party accounts (“Third Party Account”). You can do this by: (i) providing your Third Party Account login details to RentaNook through our platform; or (ii) permitting RentaNook to access your Third Party Account, in accordance with the terms and conditions governing each Third Party Account’s use. You confirm that you can disclose your Third Party Account login details to RentaNook and/or grant us access to your Third Party Account without violating any terms and conditions of the relevant Third Party Account or incurring additional fees for RentaNook. When you grant RentaNook access to Third Party Accounts, be aware that RentaNook will retrieve, display, and possibly store any content you’ve stored in these accounts (“SNS Content”) so it’s accessible through your RentaNook Account. All SNS Content will be treated as Member Content under these Terms. Depending on your Third Party Account settings, personal information you post there might be visible through your RentaNook Account. If a Third Party Account becomes unavailable or we lose access because of a third-party decision, the associated SNS Content will be inaccessible via our platform. You can disconnect your RentaNook Account and Third Party Accounts anytime via the “Settings” on our site. Remember, your relationship with third-party service providers is defined solely by your agreements with them.

4.2 SNS Content: RentaNook does not actively scrutinize SNS Content for purposes like accuracy, legality, or non-infringement. Consequently, we are not liable for any issues concerning SNS Content.

4.3 Account Information. RentaNook will establish your RentaNook Account and profile page using the personal details you supply or what we gather from a Third Party Account as previously discussed. Only one active RentaNook Account is allowed per individual. It’s crucial that you provide and maintain information that’s both accurate and up-to-date. Any alterations to contact data must be relayed through the RentaNook platform to be valid. We encourage Renters to also share an emergency contact. For Hosts, providing accurate banking details is essential for payout purposes. RentaNook retains the right to suspend or cancel your access to our platform without prior notice for reasons including multiple account creation, inaccurate registration details, or violation of these Terms. Account termination can result in the loss of all associated data.

4.4 Password. It’s your duty to keep your password safe. Avoid sharing it with anyone and ensure you’re the only one accessing your RentaNook Account. If you detect any unauthorized activity, contact us immediately at info@rentanook.com.

4.5 Communications And Notices. You’ve shared specific contact details with RentaNook, such as your phone number and email. ALL REQUIRED NOTICES, whether by these Terms or legally mandated, CAN BE SENT BY RentaNook TO YOUR REGISTERED EMAIL. You’re granting express permission for RentaNook and associated entities to reach you through various means, including email, text, or calls. We might also update you on our current or upcoming services. To withdraw your consent, email us at support@rentanook.com.

5. Offers

5.1 Creation Of Offers. As a Member, you can create Offers on RentaNook. When listing, you might be prompted for details about the Space or related service/item, such as location, size, features, availability, pricing, associated rules, and terms. All Spaces listed should have a legitimate physical address. Once listed, your offerings will be publicly available on our platform, allowing other Members to engage with and book them based on your provided details.

5.2 Hosts & Providers responsible For Offers. As a host or provider , you hold responsibility for your Offers. Thus, you affirm that your Offers (i) don’t violate agreements with third parties, (ii) you have the rights to the Space or related services/items, and (iii) your Offers (a) comply with relevant laws, tax requirements, rules, and regulations, including zoning, licensure, and others specific to property rentals, and (b) won’t infringe on third-party rights. RentaNook doesn’t oversee a Host’s legal adherence.

5.3 RentaNook’s Right To Remove Offers. RentaNook retains the authority to eliminate or restrict access to any Offer without prior warning, especially those we deem problematic, contradictory to our Terms, or potentially harmful to our community or platform.

5.4 Host Imposed Requirements. When creating a Offer, you might set specific prerequisites for potential bookers, like requiring profile verification. Renters must abide by these stipulations. Non-compliance can lead to the Renter facing consequences like penalties or being liable for damages. Learn more about setting these requirements in our “Hosting” section.

5.5 Space Description. Accurate and honest descriptions are mandatory. Misrepresentation might result in RentaNook deciding on potential refunds for the Renter and can nullify any applicable guarantees for that Offer. Inaccuracies can also lead to financial penalties for the Host. Renters unsatisfied with a Space can choose not to rent it, but once they use it, they acknowledge its accuracy.

5.6 Host Responsible For Host’s Actions. As a Host, you’re accountable for your actions and those of individuals you invite, barring the Renter. Hosts should use available security measures to protect stored items. Any harm or violation can lead to the Host compensating RentaNook, which we can recover by adjusting payouts. Hosts should also collaborate with RentaNook, providing details about Offers and potential damages or theft claims.

5.7 Taxes. All tax-related responsibilities lie with the Host & Provider. RentaNook doesn’t offer tax advice, and Hosts & Providers should manage local tax requirements, incorporating them into Offers when necessary.

5.8 Payments Must Be Made On Platform. Don’t encourage or engage in transactions outside RentaNook. Hosts & Providers shouldn’t suggest or accept off-platform payments, and Renters shouldn’t propose or make them. Breaching this rule can lead to account suspension, financial liabilities, and penalties. Disputes over off-platform payments involve only the Host & Provider and Renter, excluding RentaNook.

6. Payment Authorization

As part of your Booking process on RentaNook, you’ll be prompted to provide standard billing details, such as your name, billing address, and payment method details. Payments may be processed either directly by RentaNook or through our designated third-party payment processor, Stripe. When Stripe handles the payment, you will be subject to their terms and conditions, including their data collection practices. We recommend familiarizing yourself with Stripe’s terms and policies before proceeding. By providing your payment details, you authorize RentaNook or Stripe to collect owed amounts by charging your specified payment method. Please note that RentaNook cannot oversee or take responsibility for any fees that your bank might charge in relation to these transactions. Furthermore, for verification purposes, RentaNook or Stripe may (i) pre-authorize your card for the total amounts or (ii) initiate a nominal charge, not exceeding one euro (€1), to ensure the validity of your payment method.

7. Insurance

RentaNook doesn’t offer insurance coverage to Hosts or Renters. Both parties should arrange their own insurance to safeguard against potential damages to properties or stored items. RentaNook is not mandated to supply insurance for stored goods, and WE DO NOT INSURE THE STORED ITEMS. We advise Renters to procure insurance for their items from reputable insurers or to invest in a suitable property protection plan.

8. Background, Credit, and Criminal History Checks

Both Hosts and Renters reserve the right to conduct background, credit history, and/or criminal history checks (collectively referred to as “Background Checks”) on each other. Upon receiving the results of such Background Checks, parties may decide to refuse or terminate a Booking. RentaNook might, but isn’t obliged to, perform these Background Checks on both Renters and Hosts.

By using our services, you expressly consent to RentaNook utilizing a third-party service to execute a Background Check, if deemed necessary. However, be aware that RentaNook isn’t accountable for the veracity or content of the Background

Checks. As a user, you discharge and absolve RentaNook from all liabilities related to these checks. This encompasses any actions, negligence, or decisions based on the outcomes of the Background Checks.

All data procured during this process will adhere strictly to the GDPR regulations to ensure your privacy rights are maintained. In any case where a Background Check is used as a basis for a decision, RentaNook, in accordance with GDPR, provides the individual the right to obtain details about the source of this information.

RENTRANOOK RETAINS THE RIGHT, AT ITS SOLE DISCRETION, TO REFUSE SERVICE TO ANY HOST OR RENTER BASED ON THE RESULTS OF A BACKGROUND CHECK, provided it’s in line with GDPR and other relevant data protection regulations.

9. Booking, Service Offerings, and Financial Terms

9.1 Accepting And Declining Storage Bookings: If you are a Host & Provider and a Booking for storage space is requested via the Site or Services, you have the option to enable the “Instant Booking” feature for your listings. This allows Renters to proceed directly to the payment page without waiting for your manual approval. When “Instant Booking” is enabled, Renters must complete the payment within one hour of booking initiation. If the payment is not completed within this timeframe, the booking will automatically be cancelled.

For storage space bookings without “Instant Booking” enabled, you must either approve or decline the booking request within 24 hours, or the request will be automatically declined. When a storage space booking is requested, we will share with you (i) the first and last name of the Client who has requested the Booking, (ii) an affirmation from the Client that they will not store any prohibited or dangerous items, (iii) the desired start date of the Booking, and (iv) a link to the Client’s RentaNook Account profile page. If you cannot confirm or decide to decline a Booking within this period, any amounts collected by RentaNook will be refunded to the applicable Client’s payment method. Upon confirming a Booking, pertinent details, such as the space address, will be shared with the Client, and RentaNook will notify you of the confirmed Booking, depending on your preferences set on the Site and Services.

For other services, events, or product purchases available on the platform, no pre-approval from the Host or Provider is required. Once these are listed on the site, it implies they are available for immediate booking or purchase without prior approval.

9.2 Fees: The Listing for storage or other services details the Monthly Rental Price (Space Fees), Service Fees, Processing Fees, and any additional charges (Extra Services), if applicable. Taxes might also be charged when relevant. Combined, these are known as the “Total Cost” (Total Fees). Unless explicitly mentioned, Total Fees are displayed on a monthly basis (Monthly rental price). “Space Fees” pertain to the costs related to the Host’s storage space. It is the Host, and not RentaNook, that determines these fees. RentaNook levies a fee to Clients based on the Monthly Rental Price, known as “Service Fees”. “Processing Fees” cover the payment methods used by RentaNook, as well as any referral costs. Hosts allow RentaNook to deduct from the Space Fees to cover the Service Fees and Processing Fees. Unless otherwise stated, Service Fees and Processing Fees are non-refundable.

9.3 Client Payment: Clients are required to complete payments for any booking, service, or product related to their RentaNook account following the confirmation of their request by the respective Host or service provider. This payment must adhere to these Terms and can be made using the methods specified on the Site or Services.

9.4 Recurring Payments and Receipt of Fees by Hosts and Providers:

Clients agree to pay the Monthly Subscription Cost (Monthly Rental Fee), a recurring fee charged at the start of each monthly period, covering the duration specified during the booking. This fee includes the rental of space, charges for extra services (if applicable), and RentaNook service fees.

RentaNook collects Total Fees from Clients at the time of Booking confirmation, either when the Host confirms the booking for storage or when the ‘Instant Booking’ feature is used. Hosts and Providers receive payments for their space rentals, services, or product sales. Payments to Hosts and Providers are initiated by RentaNook at the end of each monthly period or on a weekly basis (for Providers), depending on the services rendered or products sold.

For more detailed information about RentaNook’s service and processing fees, please refer to the Host & Providers Guide.

By booking through RentaNook, Clients acknowledge and agree to these payment terms. Hosts and Providers understand that the respective fees will be directly deposited into their accounts (bank account or Stripe account, as per their profile settings), after deducting RentaNook’s service and processing fees. Clients must dispute any charge within 30 days or forfeit any claim regarding that charge.

9.5 Client Disclosures
Clients, when booking a storage space, agree to affirm on the Site that they won’t store prohibited or dangerous items. If any changes to stored items occur post-booking, Clients must disclose those changes via RentaNook’s platform and inform the Host. Clients acknowledge that RentaNook and the Host are not liable for undisclosed items and the Client assumes liability for any damages caused by undisclosed items. Clients storing items related to professions subject to governmental regulations must provide necessary notices.

9.6 Client Access To Storage Space
The Host will specify the times for accessing stored items in the Listing. In some instances, the Host may grant unlimited access. Clients should notify the Host at least 24 hours in advance to request access, unless a different agreement is in place. Hosts should provide reasonable access upon request and communicate with Clients promptly. Clients are advised to keep Hosts updated on any changes affecting storage terms.

9.7 Transporting Stored Items.
Hosts on RentaNook are not expected to transport or handle stored items, and we recommend Hosts avoid doing so. If a Host decides to transport or handle items, it’s at their own risk. Clients should refrain from leaving vehicle keys with the Host. If a Client does provide their vehicle keys to a Host, the Client takes that risk, and RentaNook cannot be held responsible for any repercussions resulting from the Host having access to the keys.

9.8 Space Move-Out Duties.
Upon the end of the Booking period, Clients must ensure the space is fully vacated. All stored items and debris must be removed. The space should be left in a neat, “broom clean” state. Delays in removing items or failing to clean the space may result in additional charges. If the Client does not adhere to these conditions, they might incur extra costs as detailed in the subsequent “Late Fees & Collections” section. Once the Client has cleared out and the booking is officially canceled, they no longer possess any rights to access or use the space.

9.9 Host Payout Guarantee.
RentaNook provides a limited payment guarantee to its Hosts. When a Booking with a storage fee of €300 or less is confirmed, and the first month’s payment is successfully received, RentaNook ensures that, should a Client default on payments, we will cover the Host for up to two months of storage fees, excluding Service and Processing Fees. This guarantee does not cover Bookings with a monthly storage fee over €300. The guarantee might be prorated based on the duration the items are stored. To access this guarantee, Hosts might need to provide additional information promptly upon RentaNook’s request. If a Client successfully disputes a bank charge from a Booking, that payment will not be under our guarantee and might be reclaimed by RentaNook. The Payout Guarantee shall not apply if RentaNook determines, at its sole discretion, that a Host has violated, or is reasonably believed to have violated, these Terms.

9.10 Client Cancellation and Rental Agreements

Discount Eligibility: Hosts may offer promotional discounts, such as a 50% discount for the first month of reservations. To take advantage of a 50% discount on the first month’s rent, Clients are required to pay for the first two months upfront. This payment includes the discounted first month and the full rate for the second month. However, subsequent monthly payments will resume two months after the rental start date. The decision to offer such a discount remains at the sole discretion of the Host, and to be eligible for this discount, reservations must last for a minimum of four months. If a Client cancels before their fourth monthly payment, they will be charged the full month’s rental price.

Billing Cycle: All rentals on the RentaNook platform are billed automatically every month for the duration chosen by the Client during the booking process. This means that even if Clients decide to vacate their storage or remove items earlier, the monthly payments will continue until the end of the initially chosen rental period.

Cancellation Penalties: If a Client wishes to terminate the rental before the predetermined end date, they should be aware that upon cancellation, the rental agreement will remain in effect for an additional month, in accordance with RentaNook’s rules. This effectively means that Clients are liable for one more month’s payment post-cancellation. If a Client cancels their booking within 24 hours post-approval and more than three days before the Start Date, they are eligible for a full refund. If a cancellation occurs three days or less before the Start Date but not on or after the Start Date, the Client receives an 80% refund of the storage fee and no refund for the Service Fee. RentaNook may withhold or delay payouts to Hosts to cover Client refunds arising from valid cancellations, especially in cases where promotional discounts were applied.

9.11 Host Cancellation.

If a Host must cancel a Booking before the Client has stored their belongings, the Client will receive a full refund, and the RentaNook Customer Support team will assist the Client in finding an alternative storage space. Unless there’s a separate written agreement between the Host and Client, should the Host need to terminate an ongoing Booking without any fault from the Client, the Host must provide a thirty (30) days’ notice.

Unless a separate written agreement exists, if urgent circumstances force a Host to terminate a Booking with less than thirty (30) days’ notice, the Client will get a full refund (excluding Service Fees) for the recent Monthly Period. The Host won’t receive the latest month’s payout and will incur a €60 termination fee. Hosts that habitually cancel Bookings could face additional charges, potentially including removal from the RentaNook community and a suspension from the platform.

Should a Host need to cancel as mentioned above, it’s their responsibility to do so on the RentaNook platform.

Moreover, if a Host knows a Client (i) no longer plans to use the storage space and (ii) has permanently cleared their belongings from the space or never stored items in the first place, the Host must cancel the Booking on RentaNook on behalf of the Client.

In the event of Host-driven cancellation as described, Clients must ensure all belongings are removed from the space by the stipulated cancellation date.

9.12 Abandoned Property.

Any items or property left by the Client after a Booking’s conclusion will be considered abandoned, with the Client relinquishing rights to such items. RentaNook and/or the Host may remove, dispose of, or even sell any items left or neglected in the space following a Booking’s end. The Client will cover all costs RentaNook and/or the Host incurs due to removing or disposing of such property. Clients hereby waive and forgo any claims or actions against RentaNook and the Host regarding the removal or disposal of abandoned items.

9.13 Contractual Lien.

Any Client accessing RentaNook, utilizing the Services, and finalizing any Booking for a Listing to deposit Stored Items in a Space, acknowledges and agrees to the creation of a lien on the Stored Items and any other personal belongings placed in the Space in favor of RentaNook and the corresponding Host (“Lien”). This Lien is established on the Stored Items and all personal property in the Space from the moment they are positioned or moved into the Space. It remains in effect until the Booking is concluded, and the Client has completely settled the Total Fees and any related charges linked to the Booking. Clients understand that the intent of this Lien is to assure adherence to these Terms and secure the payment of all obligations related to the Booking and the storage of items. This includes, but isn’t limited to, the Total Fees, labor, overdue charges, and other costs associated with the items in the Space as well as expenses reasonably incurred in its sale or other disposition. RentaNook can, at its sole discretion, enforce this Lien by resorting to any measure outlined in these Terms, including actions mentioned in the RentaNook’s Remedies section below.

9.14 Maximum Stored Items Value.

Clients consent not to store items with a collective worth exceeding €20,000. Both the Client and RentaNook agree that the utmost cumulative value of all Stored Items will be considered not to surpass €20,000. Nothing within this clause shall signify any consensus or acknowledgment by RentaNook that the Client’s Stored Items possess any specific value. Additionally, this clause does not modify the Limitations of Liability specified elsewhere in these Terms.

10. Renter’s Responsibility for Property Protection

10.1 Overview: RentaNook does not offer any Property Protection Plans or insurance products for Stored Items. Renters are solely responsible for the safety and security of their stored items while using Spaces booked through RentaNook. We strongly recommend Renters to obtain their own insurance coverage for their Stored Items.

10.2 Disclaimer: Renters are advised that any use of Spaces for storage through RentaNook is without any warranty or guarantee of safety or protection of Stored Items from loss, theft, damage, or other risks. It is the Renter’s responsibility to ensure that their Stored Items are adequately insured and protected. RentaNook is not liable for any loss, theft, damage, or other forms of harm to Stored Items.

10.3 Insurance Recommendation: Renters should consult with their insurance agent or provider to understand their coverage options and to obtain appropriate insurance for their Stored Items. This may include coverage for loss, theft, damage, or other liabilities related to the stored items.

10.4 Renter’s Liability: In the event of loss, damage, or theft of Stored Items, the Renter is responsible for any financial losses incurred. RentaNook does not reimburse or compensate Renters for any such losses and is not involved in any claims process associated with the Renter’s insurance.

10.5 Disclosure and Compliance: Renters are responsible for complying with all terms and conditions of their storage agreement with Hosts, including any rules or restrictions about the types of items that can be stored. Renters should fully disclose the nature of items being stored to their insurance providers to ensure appropriate coverage.

11. Warranties and Limitation of Liability (or the Things You Can’t Sue Us For)

11.1 Items and Services You Rent or Purchase: You understand that RentaNook does not own, store, manufacture, or inspect any of the spaces or items listed through our Services. We provide the platform; the spaces, services, and items in our marketplaces are provided, listed, and sold directly by independent Hosts and Providers, so RentaNook cannot and does not make any warranties about their quality, safety, legality, or compliance with regulations. Any legal claim related to a space or item you rent or purchase must be brought directly against the Host or Provider of the item, services or space. You release RentaNook from any claims related to services, items rented or purchased through our Services, including for misrepresentations by Hosts or Providers, or issues arising from the rented space or purchased items.

11.2 Content You Access: During your use of our Services, you may come across content that you find offensive or inappropriate. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any content or communications posted via our Services. You agree that any reliance on material posted by other users will be at your own risk. RentaNook is not responsible for the accuracy, copyright compliance, legality, or decency of content posted by users that you accessed through our Services. You release us from all liability relating to that content. You are solely responsible for all content you post. You represent that you have all necessary rights to post this content and that it does not violate the rights of any third party or any laws.

11.3 People You Interact With: You may use the Services to interact with other individuals, either online or in person. However, you understand that we do not screen users of our Services, and you release us from all liability relating to your interactions with other users. Please exercise caution and good judgment in all interactions with others, particularly if meeting in person.You are solely responsible for your interactions with other users. RentaNook makes no representations or warranties regarding the conduct of users or their compatibility with any current or future Site users. Any legal remedy or liability for actions or omissions of other users or third parties lies with those individuals, not RentaNook.

11.4 Third-Party Services: Our Services may contain links to third-party websites or services that we don’t own or control. You may also need to use a third party’s product or service to use some aspects of our Services. When you access these third-party services, you do so at your own risk. The third parties may require you to accept their own terms of use. RentaNook is not a party to those agreements; they are solely between you and the third party.

Use of Mapping Services: Some portions of the RentaNook Site, Services, and/or platform implement mapping services provided by OpenStreetMap contributors. Your use of these mapping services within RentaNook is subject to the terms and conditions of the OpenStreetMap License. This License outlines how maps and associated data are shared and used, ensuring transparent and fair use of mapping data.

We encourage you to review the OpenStreetMap License for a complete understanding of your rights and responsibilities when using OpenStreetMap data on our platform. For more information about the OpenStreetMap License and terms of use, please visit https://www.openstreetmap.org/copyright/en

11.5 Content License: RentaNook may, at its sole discretion, allow Members to post, upload, publish, submit, or transmit Member Content. By making available any Member Content on or through the Site and Services, you grant RentaNook a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, or by means of the Site and Services.

Warranties: RentaNook is committed to providing a high-quality service, but we acknowledge that we are not infallible, and sometimes things can go wrong. You understand that our Services are provided “AS IS” and “AS AVAILABLE” without any kind of warranty (express or implied). We expressly disclaim any warranties of title, non-infringement, merchantability, and fitness for a particular purpose, as well as any warranties implied by a course of performance, course of dealing, or usage of trade.

We do not guarantee that:

(i) The Services will be secure or available at any particular time or location;

(ii) Any defects or errors will be corrected;

(iii) The Services will be free of viruses or other harmful materials; or

(iv) The results of using the Services will meet your expectations.

You use the Services solely at your own risk. Some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you.

Liability Limits: To the fullest extent permitted by law, neither RentaNook (including its officers, directors, employees, agents, subsidiaries, partners, or affiliates) shall be liable to you for any lost profits, data loss, service interruption, computer damage, or system failure or revenues, or for any consequential, incidental, indirect, special, or punitive damages arising out of or in connection with the Services or these Terms. In no event shall RentaNook’s aggregate liability for any damages exceed the greater of: (a) €100, or (b) the amount you paid RentaNook in fees in the past 12 months prior to any action giving rise to the liability. Some jurisdictions do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you.

12. Indemnification (and What Happens If You Get Us Sued)

We hope this never happens, but if RentaNook faces a lawsuit, receives a claim, notice, or demand because of something that you did (or failed to do), you agree to defend and indemnify us. This means, without limitation, you will defend, reimburse, compensate, and hold RentaNook (including our employees, officers, directors, agents, subsidiaries, and affiliates) harmless from any allegation, claim, demand, lawsuit, loss, liability, or expense of any kind (including reasonable attorneys’ fees) that arises from your actions, your use (or misuse) of our Services, your breach of the Terms, services or goods you offer or purchase through the Services, and/or your actual or alleged violation of any law or any third party’s rights.

RentaNook reserves the right to handle our legal defense however we see fit, even if you are indemnifying us. In such cases, you agree to cooperate with us so we can execute our strategy effectively.

13. Disputes with Other Users

If you find yourself in a dispute with another user of RentaNook’s Services or a third party, we encourage you first to contact the other party and try to resolve the dispute amicably.

13.1 Case System: Users who are unable to resolve a dispute related to a transaction on our platform may participate in our case system, provided they have a registered account. RentaNook, at its sole discretion, will attempt to assist users in resolving disputes in good faith. However, RentaNook will not make judgments or determinations regarding legal issues or claims and has no obligation to resolve, or to assist in resolving, any disputes.

13.2 Release of RentaNook: You release RentaNook from any claims, demands, and damages arising out of disputes with other users or third parties. This includes disputes regarding the provision or receipt of services, the renting or selling of items, or any other disputes arising from the use of our Services.

14. Dispute Resolution (Rest of World)

This Section applies if your country of principal residence or establishment is within Europe (including the European Economic Area, Switzerland, and the United Kingdom), Asia, Australia, or Africa. Because your contract is with RentaNook, we each agree that the Terms and any disputes between us will be governed by the laws of the country where RentaNook is headquartered, except to the extent prohibited by law.

If you are an individual consumer, you may have the right to invoke the mandatory consumer protection laws of your country of residence and/or to bring legal proceedings in the courts of that country. If RentaNook needs to enforce its rights against you as an individual consumer, we will do so only in your country of residence. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

If a dispute arises between you and RentaNook, we encourage you to contact RentaNook Support to seek a resolution. You or RentaNook also may refer qualifying disputes to local mediation or resolution through the relevant national or international dispute resolution platform.

15. P2B Regulation and Its Impact on EU Hosts & Providers

15.1 Notification to Hosts & Providers: Generally, RentaNook will notify Hosts & Providers of actions affecting their listings or accounts. However, there may be instances where we are unable to provide notification due to legal or regulatory reasons, or if the Host or Provider has been terminated for repeatedly violating our policies.

RentaNook will duly consider P2B inquiries in accordance with the regulation, processing them within a reasonable timeframe, taking into consideration the importance and complexity of the issue. We will provide a response regarding the outcome where appropriate and not restricted by legal or regulatory reasons. If an action was taken in error, it will be reversed as soon as possible. Duplicative, abusive, or bad faith inquiries will be managed accordingly.

15.2 What to Do in Case of an Error: EU Hosts & Providers who believe an action taken by RentaNook on their listings or accounts was in error should respond to the email notification they received. Email notifications regarding permanent account actions will provide information about the opportunity to appeal that decision.

15.3 Contacting RentaNook about P2B Concerns: If you are a Host or Provider based in the EU and have concerns related to P2B, please reach out to us through our designated contact channels.

EU Hosts & Providers may review our Terms of Use for additional information relevant to the P2B Regulation, including mediation options and disclosures regarding search and ad ranking.

15.4 Scope of P2B Regulation: The P2B regulation primarily applies to Hosts & Providers in the EU. If you are located outside of the EU and have concerns, please contact RentaNook support for assistance, or follow the instructions in any email communication from us to address your concerns.

16. Changes to the Terms

16.1 RentaNook reserves the right to update or modify these Terms at any time, including by adding new terms or deleting existing ones, as well as changing any applicable fees, at any time and without prior notice. We may do this for a variety of reasons, such as reflecting changes in the law, new regulatory requirements, or improvements to our Services.

16.2 Notification of Changes: If we make material changes to the Terms, we will notify you. This notification may come in the form of a posting on the Services, or through direct communication such as an email or message. The form of notification will depend on the nature of the changes and their impact. The date of the latest update will be indicated at the top of the Terms.

16.3 Acceptance of Updated Terms: Your continued use of the Services after the effective date of such changes constitutes your acceptance of the updated Terms. We encourage you to review the Terms regularly to ensure you are aware of any changes.

16.4 Disagreement with Changes: If you do not agree with the changes to the Terms, you have the option to close your account with RentaNook. We advise you to consider this option carefully, especially if you have ongoing transactions or commitments through the Services.

17. Renter Responsibility for Damage to Host’s Property and Space

Renters are responsible for any damages they or their Stored Items cause to the Host’s property or Space. To prevent disputes, Renters are encouraged to document the initial condition of the Host’s property and Space upon beginning their Booking.

18. Use of Space and Prohibited Items

18.1 Use of Space: Renters agree to use the Space solely for lawful storage of personal property. Modifications to the Host’s property or installation/use of security monitoring systems or cameras on the Host’s property are prohibited unless expressly agreed upon by the Host. Renters must follow the Host’s reasonable instructions regarding the placement of Stored Items. Any use of the Space other than for lawful storage is strictly prohibited.

18.2 Prohibited Items: Renters are expressly prohibited from storing the following items (each a “Prohibited Item”):

• Explosives, fuel, hazardous or flammable materials
• Pesticides, toxic chemicals
• Any kind of waste
• Firearms, ammunition
• Illegal drugs, substances, or goods
• Stolen goods or contraband
• Perishable food items, spoiled or moldy items
• Living or deceased animals, infested items
• Items that emit fumes or strong odors
• Boats or watercraft not properly stored on a trailer
• Any items identified by the Host as expressly prohibited in the listing
• Any items violating applicable laws, rules, or regulations

Smoking in or around the Space is prohibited. Living or working in the Space,

including maintenance on stored items (e.g., vehicles), is forbidden. Renters may not use the Space as a mailing address or mail items to the Space.

18.3 Breach of this Section: In case of breach or suspected breach of these terms by the Renter, the Host has the right to terminate the Booking and demand immediate removal of Stored Items. Failure to comply may lead to legally permissible actions by the Host, including forfeiture and disposal of the Stored Items in accordance with applicable law. Host may report illegal activities to law enforcement. Renters grant authorities permission to search the Stored Items without a warrant in case of suspected illegal activities. Renters agree to indemnify and hold the Host and RentaNook harmless from liabilities arising from removal, forfeiture, or breach. In such events, Renters shall forfeit all paid Space and Service Fees.

19. Default and Remedies

19.1 Default by Host: If RentaNook determines that a Host has violated these Terms or Applicable Law, RentaNook may:

• Withhold payouts to the Host until the issue is resolved
• Decline to assist the Host in evicting the Renter or removing their Stored Items.
• Host may be responsible for any expenses or fees incurred due to their violation.

19.2 Default by Renter: A Renter is considered in “Default” if they:

• Fail to pay any due amount under the Listing.
• Provide false or incorrect information.
• Provide false or incorrect information.
• Fail to vacate the Space as per the agreed terms.
• Violate health, safety, or criminal laws on the Host’s property.

• Deny Renter access to the Space.
• Terminate the Booking with a notice to vacate.
• Enforce any lien by selling or disposing of Stored Items if fees are unpaid for a certain period or in case of non-compliance with eviction notices.
• Remove and dispose of Stored Items in emergencies or to clear blockages.
• Recover all related fees and expenses from the Renter.

20.1 Assignment Of Remedies: RentaNook may assign its remedies to the Host or a third party.

20.2 Host Cooperation: In the event of a Renter’s Default, the Host should cooperate with RentaNook and any third-party service providers in eviction, sale, or auction processes. Hosts must provide access to the Space as needed and may be responsible for any eviction and removal of property if they fail to comply.

21. Reviews.

Users of RentaNook have the opportunity to leave reviews for other users. All reviews must:

• Be factually accurate and based on genuine experiences.
• Not contain discriminatory, offensive, defamatory, or other language that violates.

Recognize that reviews are subjective opinions and not verified by RentaNook for accuracy. They may be incorrect or misleading. RentaNook does not monitor reviews for accuracy but reserves the right to remove any review that violates our Review Policy.

22. No Endorsement

RentaNook does not endorse any Members or any Spaces listed on the platform. Users are responsible for determining the suitability of others whom they contact through the Site and Services. RentaNook is not responsible for any damage or harm resulting from user interactions.

By using the Site or Services, you agree that your legal remedies or liability for the actions or omissions of other Members or third parties are limited to claims against those specific individuals who caused you harm. You agree not to impose liability on, or seek any legal remedy from RentaNook with respect to such actions or omissions. Therefore, we encourage direct communication between Members on the Site and/or Services regarding any Bookings or Listings.

23. Late Fees & Collections

23.1 Late Fees: If a Renter fails to make any required payment within ten (10) days of the due date, or if such payment is denied, returned, refunded, charged-back or invalidated, the Renter will incur a late fee as follows:

Late Fee Amount: €15 or 15% of the full monthly rental fee, whichever is greater, applicable across all European locations served by RentaNook.

23.2 Interest on Late Payments: Interest will accrue on all overdue and unpaid amounts at an annual rate of 12.5% (approximately 1.04% per month) until paid in full.

23.3 Collections: In the event of an unpaid balance, RentaNook may engage external collection agencies to recover the owed amount. Renters will be responsible for:

• Reimbursement of any fees charged by the collection agency.
• Costs and expenses incurred in collecting the account.
• Costs related to the removal or disposal of Stored Items.
• Costs for cleaning to restore the Space to its original condition.
• Costs to repair any damages to the Space.
• Accumulated late fees.
• Court costs and reasonable attorney fees incurred in the collection process.

23.4 Application: These terms apply to all amounts incurred by RentaNook due to non-payment or late payment by Renters. 24. User Liability

24.1 Compliance: Users of RentaNook agree to comply with all applicable laws, rules, regulations, and tax obligations that may apply to their use of the Site, Services, and Content.

24.2 Impermissible Conduct: Users must not engage in the following prohibited activities:

• Violate any law, regulation, court order, or zoning restriction.
• Use any software or processes to scrape, crawl, or spider any part of the Site, Services, or Content.
• Use the Site or Services for unauthorized commercial purposes.
• Access or collect information from the Site or Services in violation of these Terms.
• Infringe on the rights of any person or entity, including intellectual property, privacy, publicity, or contractual rights.
• Damage or interfere with the Site or Services using harmful methods or technology.
• Use the Site or Services to transmit unauthorized information about others.
• Engage in spamming, harassment, or using the Site or Services to engage in illegal activities.
• Falsely represent oneself or one’s affiliation with any person or entity.
• Use automated scripts for interaction with the Site or Services.
• Circumvent RentaNook’s fee structure by completing transactions outside the platform.
• Post or transmit content that is illegal, fraudulent, misleading, defamatory, obscene, offensive, discriminatory, or encourages harmful or illegal activities.
• Systematically retrieve data from the Site or Services to create a database or directory.
• Misuse the Site or Services’ interface, including mirroring or framing the Site, without RentaNook’s written consent.
• Access or attempt to access non-public areas of the Site or RentaNook’s systems.
• Breach or test the vulnerability of RentaNook’s systems or networks.
• Circumvent any technological measures implemented to protect the Site, Services, or Content.
• Forge packet headers or manipulate identifiers to disguise the source of any content transmitted through the Site or Services.
• Attempt to reverse engineer any part of the Site, Services, or Content.

25. Reporting Misconduct

If you encounter anyone using RentaNook’s services who engages in inappropriate behavior, such as offensive, violent, sexually inappropriate behavior, suspected theft, or other disturbing conduct, you are urged to immediately report such individual to the appropriate authorities and to RentaNook at info@rentanook.com. Your report is vital for maintaining the safety and integrity of the RentaNook community, but it does not obligate RentaNook to take any specific action beyond what is required by law, nor does it create any liability for RentaNook.

26. Termination and Account Cancellation

RentaNook reserves the right, at its sole discretion and without liability, to terminate these Terms, your access to the Site and Services, and to deactivate or cancel your account, at any time and for any reason, with or without prior notice. Upon termination, RentaNook will pay any amounts that it legally owes and has determined in its discretion. If RentaNook terminates these Terms, or your access to the Site and Services, or deactivates your account, you remain responsible for all outstanding obligations.

To cancel your RentaNook account, please contact us at info@rentanook.com. Be aware that cancellation of your account does not obligate RentaNook to delete or return any content you have posted to the Site and Services, including reviews or feedback.

27. Feedback

27.1 Encouragement of Feedback: At RentaNook, we value your feedback, comments, and suggestions for improvements to our Site and Services (“Feedback”). You are encouraged to submit Feedback by emailing us at info@rentanook.com or through the “Feedback” section of our Site.

27.2 Ownership of Feedback: You acknowledge and agree that any Feedback you provide will become the sole and exclusive property of RentaNook. You hereby irrevocably assign to RentaNook all of your right, title, and interest in and to all Feedback, including but not limited to all worldwide patent rights, copyrights, trade secrets, moral rights, and other proprietary or intellectual property rights contained therein.

27.3 Further Cooperation: At RentaNook’s request and expense, you agree to execute any documents and take further actions as RentaNook may reasonably request to assist in acquiring, perfecting, and maintaining RentaNook’s intellectual property rights and other legal protections for the Feedback.

28. Copyright Dispute Policy

Respect for Copyright: RentaNook respects copyright law and expects its users to do the same. We have a policy of terminating, in appropriate circumstances, the accounts of users who are found to be repeat infringers or are believed to be repeatedly infringing the rights of third-party copyright holders.

Reporting Infringement: If you are a copyright owner or are authorized to act on behalf of one, and you believe that your copyrighted work has been infringed upon, please report the alleged infringement by contacting us at info@rentanook.com with the following information, along with your electronic or physical signature:

• A clear identification of the copyrighted work you claim has been infringed.
• If multiple works are covered by your report, provide a comprehensive list of the copyrighted works that you claim have been infringed.
• A detailed description of the material that you claim is infringing, including enough information to allow RentaNook to locate it on the site, such as the URL of the link shown where the material may be found.
• Your contact information, including full name, mailing address, telephone number, and email address, if available.
• A statement expressing your good faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or the law (e.g., fair use).
• A statement declaring that the information in the notice is accurate, and under penalty of perjury, that you are the owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

29. Miscellaneous

29.1 Complete Agreement: These Terms constitute the entire agreement between the parties regarding the subject matter hereof, superseding any prior agreements or understandings related to the RentaNook platform.

29.2 Survival of Provisions: Certain provisions within these Terms are intended to survive termination. These include, but are not limited to, limitations of liability and indemnification obligations.

29.3 Legal Costs: In the event of any litigation or arbitration arising from these Terms, the prevailing party shall be entitled to recover reasonable attorneys’ fees and the costs of litigation or arbitration from the non-prevailing party.

29.4 No Waiver: Any failure or delay by RentaNook in exercising its rights under these Terms shall not constitute a waiver of those rights unless such waiver is acknowledged and agreed to by RentaNook in writing.