Introduction
Thank you for engaging with RentaNook.com (“RentaNook,” “Company,” “we,” “our,” or “us”). We aim to revolutionize storage and leasing across Europe and foster a community that supports each other’s storage and relocation needs. This Privacy Policy (“Privacy Policy”) is intended to help our website visitors, mobile and web application users, current and prospective customers, their employees, our employees, and other stakeholders (“you” or “your”) understand what Data we collect, how we store, share, and use it, and what your rights are concerning that Data.
If a capitalized term is not defined in this Privacy Policy, it shall have the meaning given to it in our Terms of Service.
Data Collection and Use
We continuously strive to improve our Services for you. This improvement necessitates the collection, storage, sharing, and use of information about you and your preferences. We are committed to safeguarding your privacy and the security of your personal information.
In this Privacy Policy, “Data” refers to all the information we collect that is related to you and your use of our Services. “Data” can be broken down into different categories, which will be defined in a separate section of this Privacy Policy titled “Data We Collect and How We Use It.” Although we may refer to different categories individually, the term “Data” encapsulates all these categories.
Exceptionally, the term “Data” does not include de-identified, anonymized, and aggregated data derived from Data, such as traffic patterns, search activity, and other information that can’t be reasonably linked to any individual (“De-identified Data”). We may use De-identified Data for our internal purposes in any way, without attributing it to or compensating any individual.
Applicability
This Privacy Policy applies to everyone who interacts with us online or otherwise. Different sections of this Privacy Policy will apply differently to various groups interacting with us, and we’ve made an effort to clearly categorize the types of Data we process and how we do so.
DESCRIPTION OF SERVICES
We offer a specialized platform that serves as a marketplace with associated technology. This platform facilitates connections between Renters and Hosts, allowing them to arrange online Bookings for various types of storage spaces, including but not limited to, basements, garages, attics, closets, sheds, storage units, driveways, parking spots, or any other storage areas (“Space”). Within this Privacy Policy, the term “Services” encompasses all the features, tools, mobile and web applications, and other services we provide directly to you, whether they are currently available or developed in the future.
LAWFUL BASIS FOR PROCESSING
Data We Collect and How We Use It
Details about the specific types of Data we collect and the lawful basis for processing such Data can be found in a separate section of this Privacy Policy titled “Data We Collect and How We Use It.”
General Lawful Basis
Our primary lawful bases for processing your Data include your explicit consent and any contracts you have with us.
By engaging with our Services in any manner, you give us your consent to process your Data as outlined in this Privacy Policy. If our processing activities are based on your consent, you have the right to withdraw that consent at any point. However, this may lead to restricted or complete inability to use certain aspects of the Services. Furthermore, the withdrawal of consent doesn’t impact our ability to use De-identified Data for our legitimate business operations. Additionally, we may still retain and process your Data if we have another lawful basis, such as legal requirements or the preservation of legal claims.
Contractual Obligations
When you enter into an agreement with us—whether by using our Services, clicking “I Accept” online, or through an app store—we will process your Data to fulfill the contract’s terms. In this situation, the lawful basis for processing your Data is the contractual agreement, and you may only withdraw consent after the contractual purposes have been met and we no longer have a legal requirement to retain the Data.
Compliance with Law
We will always adhere to applicable laws and will cease processing your Data once the legal right, obligation, or other lawful basis has expired.
INTENDED USERS
The Services are primarily targeted towards individuals who are 18 years of age or older. In cases where children under 18 are using the Services, they should be supervised by a parent, guardian, or another responsible adult. Except for Data specifically collected to provide Services to our users, we do not knowingly collect Data from individuals under the age of 13. If we become aware that Data has been collected from a person under the age of 13 in violation of this policy, we will take steps to delete such Data, subject to our legal obligations. If you believe we have unintentionally collected Data from a person under 13, please contact us at info@rentanook.com.
DATA WE COLLECT AND HOW WE USE IT
A. Registration Data
Data Description: Registration Data includes your name, email address, street address, identity verification information (like a government-issued ID), other contact details, listing details, and any other information you provide when you register or link your account through third-party platforms like Facebook, Google, or Apple. This Data is crucial for us to provide you with our Services.
Lawful Basis for Processing: Our lawful basis for collecting and processing Registration Data is based on your consent and our contractual obligations with you.
How We Use It and Who We Share It With: This Data is mainly accessible to us and to you. On occasions, we may share Registration Data with service providers who assist us in offering our Services. They are obligated to protect the confidentiality of your Registration Data.
B. Engagement Data
Data Description: Engagement Data consists of all information you enter or record using our Services, not otherwise specified in this Privacy Policy. This can include but is not limited to, personal information about employees, internal company communications, and other proprietary information.
Lawful Basis for Processing: The lawful basis for processing your Engagement Data is our contract with you, our obligation to provide you the Services, and our legitimate interest in enhancing our Services based on the Data you provide.
How We Use It and Who We Share It With: Your Engagement Data is mainly accessible to us and you. We may share this Data with third parties who help us in providing and improving our Services, and they are obligated to protect the confidentiality of your Engagement Data.
C. Usage Data
Data Description: Usage Data includes but is not limited to details of your interactions with the Services, technical data such as IP addresses, types of devices used, network connection type, and more. This data helps us understand how our Services are used and provides valuable information for improving them.
Lawful Basis for Processing: Our lawful basis for collecting and processing Usage Data is our contract with you and our legitimate interest in enhancing our Services based on the data you provide.
How We Use It and Who We Share It With: Usage Data is mainly accessible to us and you. We may also share this data with third parties for the purpose of enhancing our Services. Any third party with access to your Usage Data is obligated to protect its confidentiality. We may also use this data in a de-identified, aggregated form.
D. Payment Data
Data Description: Payment Data is collected when a fee or charge is applicable for using our Services. This data includes your name, date of birth, and limited credit card information, among others.
Lawful Basis for Processing: Our lawful basis for processing Payment Data is our contract with you and our legitimate interest in processing your payments securely.
How We Use It and Who We Share It With: Payment Data is used solely for processing payments and is shared only with parties strictly necessary for this purpose.
E. Supplemental Mobile Data
Data Description: Supplemental Mobile Data can include your precise mobile device location, voice data, user profile details, and photos, among other things. These features are only activated if you give us permission.
Lawful Basis for Processing: Our lawful basis for processing Supplemental Mobile Data is our contract with you and our legitimate interest in providing feature-rich Services.
How We Use It and Who We Share It With: This data is used to provide specific features of the Services and is shared only with those who are strictly necessary for providing those features.
SHARING YOUR INFORMATION
At Your Instruction
If you direct us to share your Data with a third party for a purpose that aligns with our Services, we will comply.
Sharing with Vendors
We may share your Data with third-party vendors who assist us in providing the Services. These vendors are obligated to comply with privacy policies that are in line with ours.
Hosts and Renters
To facilitate bookings, we may share certain information between Hosts and Renters, such as full names, contact details, and Space addresses upon confirmed bookings.
Public Listings and Profiles
Certain information on public Listings and Profiles will be made publicly accessible to ensure customer safety and promote your Listings.
Third-Party Offers
We may present third-party offers through our Services or other platforms. Any Data shared with third parties for these offers will be used according to their privacy policies.
Third-Party Advertising
We may serve you targeted advertisements based on your Data but will not share your personal or profile information with advertisers, except as disclosed in this policy.
Service Providers
For specific Services, like email delivery or payment processing, we may share certain Data with third-party service providers. These providers are obligated to keep this information confidential.
Internet Service Providers
We may share some of your Data with your internet service provider for advertising purposes, under a confidentiality agreement.
Business Transitions
In cases of business transitions like mergers or acquisitions, your Data will generally be part of the assets transferred.
Legal Disclosure
We may disclose your Data if legally required or if such action is necessary to comply with the law or protect our rights and property.
Future Uses
For any future uses of your Data for purposes not listed above, we will seek your explicit consent, provided we don’t have a separate lawful basis for that new purpose.
We Do Not Sell Your Data
We do not sell your Data for any purpose.
TECHNOLOGIES WE USE
Cookies
We use cookies for data collection. You can refuse cookies through your browser settings, but this may limit some functionalities of our Services.
Flash Cookies
We may use Flash cookies for certain features. These are not managed by standard browser settings. To disable Flash cookies, visit Adobe’s website.
Web Beacons
We use web beacons to count users and gather website statistics, which helps us maintain the integrity of our Services.
Geolocation
With your permission, we may use GPS technology to determine your current location to provide location-based Services.
Widgets
We use technologies like widgets or APIs to display parts of our Services on partner sites.
Other Technologies
We may also use device identifiers and other methods for data collection.
“Do Not Track” Options
Our Services do not support “Do Not Track” requests from web browsers at this time.
YOUR RIGHTS REGARDING YOUR DATA
You have various rights under data protection laws, such as:
- The right to access, correct, or delete your Data.
- The right to object to or restrict processing of your Data.
- The right to data portability.
- The right to opt-out of marketing communications.
- The right to not be subject to automated decision-making.
- The right to complain to a regulatory authority.
Note that exercising these rights may limit our ability to provide you with our Services. We use two-factor or two-step authentication measures to verify your identity before revealing or deleting your Data.
Exercising Your Rights
To exercise any of these rights or for questions about our data processing, please contact us at info@rentanook.com. info@rentanook.com.
Please note that while you can opt-out of marketing communications, we may still send you administrative messages related to your use of our Services.
A. Privacy for EU/UK Residents In compliance with the General Data Protection Regulation (GDPR), effective May 25, 2018, and the UK GDPR, we provide the necessary information about the Data we collect and how we use it. If you reside in the EU or the UK, you can request confirmation of whether we maintain your personal information. For questions or requests, contact us at info@rentanook.com.
B. Privacy for California Residents We adhere to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). If you are a California resident, you can request to exercise your rights regarding Data processed in the past 12 months. We won’t discriminate against you for exercising these rights. For more information, contact us at info@rentanook.com or call our toll-free number. info@rentanook.com oder rufen Sie unsere gebührenfreie Nummer an.
Safety Your Data’s security is paramount to us. We employ commercially reasonable security measures, including technical, contractual, administrative, and physical steps, to protect your Data. Access to your Data is restricted to staff as necessary to fulfill the stated purposes.
THIRD-PARTY POLICIES Our Services may include links to third-party websites, whose privacy policies we do not control. Your Data’s use by these third parties is governed by their respective privacy policies or your agreement with them. We are not responsible for the privacy practices of these third parties. If you have concerns, we recommend contacting the third party directly or reviewing its privacy policy.
DATA RETENTION We will retain your Data for as long as it is necessary for the purposes set out in this Privacy Policy, or as required by applicable laws or regulations. This may include retention for preventing fraud, for legitimate business purposes such as De-Identified Data analysis, or for legal requirements. All retained Data will continue to be subject to the terms set out in this Privacy Policy.
AMENDMENT OF THIS PRIVACY POLICY We reserve the right to modify this Privacy Policy at any time. Changes will be effective 30 days after they are posted on our Services or sent to your registered email address. The date of the latest update will be displayed at the top of this document. We recommend you periodically review this Privacy Policy to stay informed of any changes. Your continued use of our Services constitutes acceptance of any modifications to this Policy.
CONTACT US If you have any changes in your personal information, or if you have questions, comments, or concerns about this Privacy Policy, please contact us at info@rentanook.com or call our toll-free number. If you have complaints regarding our compliance with this Privacy Policy, we will investigate and take appropriate measures if your complaint is justified.
January 2024 edition