Hosting & Providing Basics for RentaNook Partners
How Do I Set Up My Profile?
Setting up your profile is your gateway to connecting with a community that values easy and secure storage solutions. Your profile helps renters gauge who you are and gives them peace of mind when they store items in your space.
Go to Your Profile Page:
- Profile picture and biography: Add a profile picture, pen an inviting bio, and highlight your additional services such as packing or vehicle rental.
- Define Your Unique Offerings: Include any specific products like storage shelves or boxes you have for sale or rent.
- Tips for Success: Highlight any security features of your space and share what makes you a reliable host.
Elevating Trust Through Verification
In our quest to ensure every interaction on RentaNook is rooted in trust and safety, we’ve integrated a seamless verification process with Veriff. This step is vital for fostering a secure and transparent environment, ensuring that all members of our community are who they say they are
Begin Your Verification Journey:
- Initiate Verification: Within “My Profile,” you’ll find the option to “Start Verification.” This is your first step toward establishing your credibility on the platform.
- Engage with Veriff: Following the “Start Verification” prompt will redirect you to Veriff, our trusted verification partner. Veriff’s intuitive process will guide you through the necessary steps, requiring some basic documentation and information.
- Complete the Process with Veriff: Upon completion, a badge will be prominently displayed on your profile. This badge is more than just a symbol; it’s a declaration of your commitment to security and authenticity, making you stand out to potential renters.
Why Verification Matters:
- Builds Credibility: A verified badge on your profile immediately communicates reliability to potential renters, increasing their confidence in storing their belongings with you.
- Enhances Community Trust: By participating in the verification process, you contribute to the overall safety and integrity of the RentaNook community, making it a safer place for everyone to transact.
- Streamlines the Rental Process: Verified profiles tend to attract more renters, leading to quicker rental agreements and a smoother overall process.
By completing our KYC verification, you gain the unique ability, at your discretion, to offer your space exclusively to verified renters, fostering a trusted and authentic community at RentaNook.
How to Set Up Your Payout Method?
- Access Your Wallet: Go to the “Wallet” section located in the left sidebar of your RentaNook dashboard.
- Choose Your Payout Method: Within the Wallet, navigate to the “Payout Methods” tab and opt for “Bank Transfer” as your payout method.
- Provide Your Bank Details: Enter the necessary bank transfer details, including the account holder’s name and address, account number, bank name, IBAN, and BIC/SWIFT code.
By setting up your payout method, you ensure a seamless and secure way to receive your earnings from hosting, selling, or providing services through RentaNook.
How Do I Create My First Offer?
- Add Offer: Choose one from type offer “Rent”, “Services”, “Event” or “Items for sale”.
- Enter details: Describe your space, services or items and add appropriate pictures.
- Await Our Quick Review: Your offer will be live shortly after our team has reviewed it.
What Happens After My Offer Gets Published?
Your storage space is now open for business! Make the most of your offer with these tips:
- Engage with the RentaNook Host Community. Exchange ideas with other hosts.
- Share offer: Share your offer and additional services on social media.
- Quick answers: Respond promptly to inquiries and requests.
How Will I Know if Someone Is Interested?
You’ll get notified via email when there’s a reservation request.
A Renter Has Requested My Offer! What Do I Do?
You have 24 hours to approve or decline. Our community values swift transactions, so requests left unresponded expire after 24 hours. If you haven’t enabled the instant booking feature when posting your offer, this manual approval process allows you to vet potential renters. Check your "My Offers" page for details on the request.
How Does the Renter Pay?
Upon receiving approval for a rental request, the renter is immediately billed for the first month’s rental fee. All subsequent payments are automated, facilitating a smooth and effortless transaction process via the RentaNook platform. We utilize Stripe as our secure payment gateway, ensuring that all transactions are transparent and secure. Renters are charged at the beginning of each rental period.
How Am I Paid?
All payments are securely processed through Stripe, guaranteeing transparent and safe transactions. Your earnings are transferred to your linked bank account weekly on Mondays for the previous week’s transactions. Please note that it typically takes between 3 to 5 business days for the funds to appear in your account.
What are the processing fees?
We charge transparent processing fees for using our platform:
- 5% (including 19% taxes) on rental transactions to cover billing costs and payout protection.
- 15% (including 19% taxes) when booking services to ensure smooth and secure transactions.
- 12% (including 19% taxes) on the sale of goods to ensure a fair and transparent marketplace.
These fees help us maintain our high standard of service and provide a user-friendly platform.
Offering Additional Services and Products?
- Packing Services: Offer assistance and sell packing materials.
- Vehicle Rentals: Rent vehicles for easier transportation.
- Storage Solutions: Sell or rent storage accessories like shelves and boxes.
How Am I Protected?
We take your safety seriously, offering a Host Guarantee that aligns with EU standards. Payout Protection ensures you’re compensated even if the renter is late or stops paying. In partnership with our insurance providers, we offer tailored insurance for the property and items. This ensures a more secure and trusting relationship between hosts and renters, with protection that fits your specific needs.
Should I Share My Personal Information?
For your safety, we recommend using the RentaNook messaging platform for communication. Personal information such as your address will only be shared with the renter after a reservation is confirmed.
